Privacy Policy for Twin Travel

Last updated: 4 Sep 2025

Twin Travel (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services.

By downloading, registering with, or using Twin Travel, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our App.

1. Information We Collect

1.1 Personal Information You Provide

Account information: name, email address, phone number, date of birth, gender, and profile photo.
Travel preferences: destinations, dates, trip details, travel interests.
Verification data: ID documents or verification selfies.
Communication: messages sent through in-app chat, feedback, or support requests.

1.2 Automatically Collected Information

Device information: device model, operating system, unique device identifiers.
Usage data: app interactions, features used, crash reports, performance logs.

1.3 Third-Party Information

Social logins: profile info if you register using Google, Apple, etc.
Payment providers: limited info confirming your subscription or purchase.

2. How We Use Your Information

Creating and managing your account.
Matching you with verified travel companions and groups.
Facilitating communication through in-app chat.
Enhancing trust and safety by verifying users.
Providing customer support.
Personalizing recommendations.
Analyzing app usage and improving features.
Sending updates, notifications, or promotional communications (with consent).

3. How We Share Your Information

With other users: limited profile/trip info you make public.
With service providers: hosting, analytics, verification, payments.
For legal reasons: when required by law or to protect safety.
In business transfers: merger, acquisition, or asset sale.

4. Data Retention

Account data: while account is active.
Travel & verification data: until no longer needed.
Communication data: retained for trust & safety, then deleted.

You can request deletion of your data anytime (see Section 8).

5. Security of Your Information

We implement reasonable technical and organizational measures (encryption, secure authentication, monitoring). However, no method is 100% secure.

6. Children’s Privacy

We do not knowingly collect information from children under 16.

7. International Data Transfers

Your data may be transferred outside your country in compliance with laws (e.g., GDPR SCC).

8. Your Privacy Rights

Access & Portability
Correction
Deletion
Restriction & Objection
Withdraw Consent

9. Cookies & Tracking Technologies

We may use cookies, device identifiers, and similar technologies to keep you logged in, analyze usage, and personalize recommendations.

10. Third-Party Services

We may link to or integrate third-party services (maps, payments, analytics). Please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website.

12. Location Permission

Location data: approximate or precise location when you enable location services.

You may choose to share your live location in chats when location permission is granted.

Live location is shared only when you actively select the option in a chat; it is never tracked or displayed otherwise.

You can stop sharing your live location at any time by clicking the "Stop Sharing" button in the chat.

Location sharing is optional and can be enabled or disabled at any time via the app.

Your location is visible only in the chats where you explicitly choose to share it.

You can block specific users to prevent them from seeing your shared location.

13. Contact Us

Twin Travel
Email: support@twin.travel
Website: http://twin.travel